Edit: I received a smog check and was told my car did not pass smog due to a monitor being "not ready." No check engine light was on.I was told if a repair was done in house they would retest the car for free. I said no, drove the car for a week and brought it in to be retested without any repairs. I was charged for another smog check because no repairs were done in house. Initially I was upset about this policy as it is not what I have experienced in the past with other shops. The owner asked me to contact him and explained this was his policy, and in addition it is against the law in California for a shop to run a diagnostic on a before a smog check and notify the customer it will fail. I thoroughly appreciate the outreach and even though I would have preferred a complimentary re-test I can attest that their customer service is top notch
Daniel, it seems like something was lost in translation. Feel free to call and ask for Jeff. I will gladly walk you through.
- Boradori Automotive